Additional costs and charges apply for deliveries outside Germany and the EU.
An island surcharge is levied for island deliveries.
Free domicile deliveries are free of charge from a net value of goods of 250.00 euros. Below this amount, a service fee of 8.90 euros per order is charged.
Deliveries are made during normal business hours. Delivery is possible outside normal business hours, but involves a special journey / special delivery. We will be happy to inform you of the associated additional costs on request.
The cost of a second delivery is € 40.00 net.
For a change of address during transport, € 40.00 net will be charged.
A possible storage in the forwarding warehouse is associated with additional storage costs from the 1st day after dispatch. The costs amount to 0.25% of the net value of the goods to be stored per week elapsed.
Express deliveries within Germany are charged at € 50.00 net.
In the case of double orders, the costs for outward and return transport will be charged.
In the case of returned goods, we charge the costs of return freight amounting to 14.6% of the net value of the goods.
In the case of incorrect orders, we charge a processing fee of €45, which will be deducted from the credit note.
Notification
To avoid failed delivery attempts, in future all deliveries will be notified to the recipient at least 24 hours before delivery via a technical notification. An e-mail address or mobile phone number is required for this. We will charge a flat rate of €2.50 for this service.
We may also offer you the following Depot Notification. In this case, a personal telephone call to a GEL depot will be made at least 24 hours before delivery. Price per shipment: €6.50.